We are proud to be a member of ABTA (The Travel Association), membership number Y1222. This membership provides you with important protections and benefits when you book your travel with us.
What ABTA Membership Means for You
High Standards of Service
We follow ABTA’s Code of Conduct, which means we are committed to providing you with a high standard of service. This code sets out the professional standards we must maintain in all our dealings with customers.
Alternative Dispute Resolution (ADR)
If you have a complaint that we cannot resolve directly, you have access to ABTA’s free, independent Alternative Dispute Resolution service. This provides you with an impartial way to resolve disputes without going to court.
How to Access ABTA’s Services
- For general information about ABTA: Visit www.abta.com
- To make a complaint: Contact us first. If we cannot resolve your issue, you can then approach ABTA’s dispute resolution service
- For advice on booking travel: ABTA provides helpful consumer advice on their website
The ABTA Code of Conduct
- Professional standards in selling travel
- Clear information about your booking
- Fair treatment of customers
- Proper handling of complaints
- Financial transparency
Additional Consumer Rights
- Clear information about your booking conditions
- Accurate pricing with no hidden extras
- Proper advice about travel requirements
- Access to emergency assistance when needed
For more detailed information about ABTA’s services and your rights as a consumer, visit www.abta.com or contact us directly with any questions about your booking.
ABTA membership ensures you can book with confidence, knowing you have access to high standards of service.