Select Chalets & Hotels Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information about you when you visit our website, make an enquiry, or book with us.
1. Who We Are
Select Chalets & Hotels Limited, 30 Church Road, Burgess Hill, West Sussex, RH15 9AE, UK. Company Reg. No. 3440073. VAT No. 902331080. We are the “data controller” for the personal information we hold about you.
2. Information We Collect
- Contact details: name, postal address, email address, phone number.
- Booking details: party members, dates, special requirements, dietary needs, accessibility needs.
- Payment details: card or bank details processed via secure third-party payment providers; we do not store full card numbers.
- Identity documents: passport details where required for travel.
- Technical data: IP address, browser type, device, pages visited, cookies (see Section 8).
3. How We Use Your Information
- To process and manage your booking and enquiries.
- To communicate with you about your stay, including pre-arrival information and changes.
- To meet our legal, accounting, and regulatory obligations.
- To improve our website, services, and customer experience.
- With your consent, to send you marketing communications about our properties and offers. You can opt out at any time.
4. Legal Basis for Processing
We process your personal information on the following lawful bases: performance of a contract (to deliver your booking), legal obligation, our legitimate interests (running our business), and consent (for marketing).
5. Who We Share Your Information With
- Property owners and on-site managers fulfilling your stay.
- Suppliers including transfer providers, ski schools, restaurants, and activity partners.
- Payment processors, IT providers, and professional advisers under appropriate confidentiality obligations.
- Public authorities where required by law (e.g. customs, immigration).
We do not sell your personal information to third parties.
6. International Transfers
Some of our suppliers are based outside the UK/EEA (for example, in Austria). Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
7. How Long We Keep Your Information
We retain personal information only for as long as is necessary to fulfil the purposes set out in this policy, or as required by law (typically up to 7 years for financial records).
8. Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can control cookies through your browser settings.
9. Your Rights
Under UK GDPR you have the right to: access your data, correct inaccurate data, request erasure, restrict or object to processing, request data portability, and withdraw consent. To exercise any of these rights, contact us using the details below.
10. Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
11. Contact & Complaints
Data Protection Officer: thedataprotectionofficer@selectchalets-hotels.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.